Terms of service

Effective date: 13 September 2026

1. About these Terms

These Terms of Service (“Terms”) govern access to and use of the Anivor website, its content, inquiry forms, downloadable materials and related website features (collectively, the “Website Services”). “Anivor”, “we”, “us” and “our” refer to Anivor as the operator of the Website Services.

The Website Services are intended primarily for businesses and professionals evaluating pet supplement and grooming & care product development, sourcing, manufacturing coordination, packaging, documentation, quality support, delivery coordination and related services. They are not intended to provide veterinary, medical, nutritional, legal or regulatory advice to individual consumers.

By using the Website Services, you agree to these Terms and acknowledge our Privacy Notice. If you use the Website on behalf of an organisation, you confirm that you are authorised to do so.

2. Website information is not a project offer

Website content is provided for general business information and preliminary project discussion. Product formats, ingredients, functions, packaging options, minimum order quantities, timelines, market references, testing options, documents and production routes shown on the Website are illustrative and may change.

Nothing on the Website is a binding quotation, order acceptance, product specification, guarantee of availability, regulatory approval or professional opinion. The suitability of a project depends on its formula, ingredients, intended species and use, dosage format, packaging, quantity, destination market, partner capability and other project-specific requirements.

3. Inquiries and project agreements

Submitting a form, email, brief or other inquiry does not place an order and does not require either party to proceed. An acknowledgment of receipt is not project acceptance.

If an inquiry appears suitable for further discussion, Anivor may request additional information, coordinate preliminary review, introduce or communicate with potential project partners, or issue indicative information. A binding obligation concerning development, manufacture, testing, purchase, sale, payment or delivery arises only under a separate written quotation, order confirmation, purchase order, statement of work, manufacturing or supply agreement, quality agreement, specification or other project document accepted by the relevant parties (a “Project Agreement”). The Project Agreement controls if it conflicts with these Website Terms.

4. Production partners and project-specific review

Anivor coordinates projects with selected independent manufacturers, laboratories, packaging suppliers, logistics providers, consultants and other service providers (“Project Partners”). Their identity, responsibilities and scope depend on the project.

A reference to a Project Partner’s capability, certificate, testing or documentation does not mean that Anivor owns that facility or credential. Each Project Partner remains responsible for work within its agreed capability and scope. Final feasibility, formula, specifications, samples, testing, packaging, documents, timing, pricing and destination-market requirements must be confirmed for the individual project.

5. Buyer responsibilities

You are responsible for providing accurate information that you are authorised to share and for reviewing project materials requiring your approval. Unless a Project Agreement expressly states otherwise, you remain responsible for determining whether the final product, ingredients, claims, labels, packaging, importation, distribution and sale meet the requirements of each intended market, with appropriate professional advice where needed.

Market references on the Website do not guarantee registration, approval, customs clearance, marketplace acceptance or commercial performance.

6. Confidential and project information

Do not submit complete proprietary formulas, trade secrets, passwords, payment information, sensitive personal data or other highly confidential information through a general Website form. Describe the information available and discuss an appropriate exchange method and, where appropriate, a separate non-disclosure agreement before sending confidential files.

Submitting an inquiry alone does not establish project ownership, exclusivity or confidentiality terms beyond applicable law and our Privacy Notice. Rights in formulas, specifications, samples, artwork, packaging, tooling, test results and other project materials must be set out in the applicable Project Agreement or non-disclosure agreement.

7. Website intellectual property and permitted use

The Website and its text, graphics, photographs, illustrations, videos, logos, design, downloadable materials and software are owned by or licensed to Anivor and are protected by applicable intellectual-property laws.

You may use the Website for lawful internal business evaluation. Unless permitted by law or authorised in writing, you must not reproduce, republish, sell, sublicense, remove proprietary notices from, misuse or commercially exploit Website content; imply endorsement or certification; interfere with Website security; introduce malicious code; collect personal information without authority; or use automated systems in a way that circumvents controls, imposes an unreasonable load or infringes rights.

8. Downloads and third-party links

Templates, checklists and other downloads are general planning tools. They do not replace agreed specifications, professional review or project documents.

The Website may link to third-party websites or tools. Anivor does not control their availability, content, security, terms or privacy practices. A link does not by itself imply endorsement.

9. Shopify and data processing

The Website is hosted by Shopify. Shopify and other service providers may process information about access to and use of the Website as described in our Privacy Notice and their applicable privacy notices. Shopify is not a party to an Anivor project merely because it provides the Website platform.

10. Corrections and availability

Website information may contain errors or omissions. We may correct, update, suspend or remove Website content or features at any time. We do not guarantee uninterrupted, secure or error-free access.

11. Disclaimer

To the fullest extent permitted by applicable law, the Website Services and Website content are provided “as is” and “as available”. We disclaim warranties relating to the Website, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title and non-infringement, except where a warranty cannot lawfully be excluded.

Project-specific warranties, remedies and responsibilities, if any, are governed by the applicable Project Agreement.

12. Limitation of liability

To the fullest extent permitted by applicable law, Anivor will not be liable under these Website Terms for indirect, incidental, special, punitive or consequential loss arising solely from use of or inability to use the Website, including loss of profit, revenue, opportunity, goodwill or data.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Liability connected with a specific project, product, payment, manufacture, testing or delivery is governed by the applicable Project Agreement.

13. Changes to these Terms

We may update these Terms by posting a revised version and changing the effective date. Changes apply prospectively from the stated date, subject to applicable law.

14. Applicable law, project disputes and contact

These Website Terms are subject to applicable law. They do not select a governing law or court for a specific product project. The legal identity, governing law, jurisdiction and any dispute process applicable to a proposed project will be stated in the relevant quotation or Project Agreement, and those project terms govern disputes concerning that project.

Questions about these Terms may be submitted through our Contact page.