Privacy policy

Effective date: 13 September 2026

1. Scope and who is responsible

This Privacy Notice explains how Anivor collects and uses personal information when you visit our website, submit a business inquiry, download materials or communicate with us.

For this Website, Anivor is responsible for the personal information described in this Notice. Privacy questions and requests may be submitted through our Contact page.

2. Information we collect

Depending on how you use the Website, we may collect:

  • Inquiry and contact information: your name, work email, optional phone or WhatsApp number, company name and company type.
  • Project information: intended sales market, estimated first-order volume, product concept, requirements and other information you choose to provide.
  • Communications: messages and follow-up information exchanged with Anivor.
  • Website and device information: IP address, browser and device information, pages viewed, interactions, referral information, cookies and similar identifiers collected by Shopify and enabled website tools.

Please do not use the initial inquiry form to send complete proprietary formulas, trade secrets, passwords, payment information, sensitive personal data or files requiring special confidentiality. Appropriate exchange and confidentiality arrangements can be discussed if detailed project information is needed.

3. How we use information

We use personal information to:

  • receive, review and respond to inquiries;
  • assess whether a proposed project may be suitable for further discussion;
  • clarify requirements and coordinate communications with you;
  • operate, secure, troubleshoot and improve the Website;
  • understand Website use and performance where analytics is enabled;
  • manage cookies, preferences and marketing technologies where enabled and permitted; and
  • comply with legal obligations, establish or defend legal claims, and prevent misuse or fraud.

Depending on the circumstances and applicable law, we rely on steps requested before entering a contract, legitimate business interests, consent where required, and compliance with legal obligations.

4. Who receives information

We may disclose relevant personal information to:

  • Shopify, which hosts the Website and provides platform, form, security and analytics functions;
  • service providers supporting email, communications, cloud storage, website security, analytics or professional advice;
  • potential manufacturers, laboratories, packaging suppliers, logistics providers or other project partners, but only where needed to assess or coordinate a project and subject to appropriate information-sharing arrangements; and
  • authorities, courts, advisers or other parties where required by law or reasonably necessary to protect rights, safety or the integrity of the Website.

Submitting an initial inquiry does not mean that your full project information will automatically be circulated to production partners. We will determine the appropriate information and exchange arrangements as the project is reviewed.

5. Shopify, analytics and cookies

The Website is hosted by Shopify. Shopify processes information about your access to and use of the Website to provide and improve its services. Shopify Forms and Shopify analytics or pixel functions may process form, device, usage and cookie information. Shopify may process information in countries other than your own.

Where required, non-essential analytics or marketing technologies should operate according to your consent choices. You can use the Cookie Preferences or privacy-choice controls displayed on the Website where available. Further information about Shopify’s processing is available in the Shopify Consumer Privacy Policy.

6. International transfers

Because Anivor, Shopify, service providers and potential project partners may operate in different countries, personal information may be processed outside your country. Where applicable law requires safeguards for an international transfer, the responsible party will use an available lawful transfer mechanism appropriate to the processing.

7. Retention

We keep personal information only for as long as reasonably necessary for the purposes described above, including inquiry follow-up, project records, security, dispute handling and legal requirements.

An inquiry that does not proceed will normally be deleted or anonymised within 12 months after the last substantive communication, unless a longer period is required by law, needed to protect legal rights or requested by you. Information connected with an active or completed project may be retained according to the applicable Project Agreement and legal record-keeping requirements.

8. Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of or a copy of personal information, to object to or restrict certain processing, to withdraw consent where processing is based on consent, or to complain to a data-protection authority.

To make a request, use our Contact page. We may need to verify your identity and authority before completing a request. We will not discriminate against you for exercising applicable privacy rights.

9. Security and children

We use reasonable organisational and technical measures intended to protect personal information. No transmission or storage method is completely secure, so please use the initial inquiry form only for information appropriate to that stage.

The Website is intended for business users and is not directed to children. We do not knowingly request personal information from children through the Website.

10. Changes to this Notice

We may update this Notice to reflect changes to the Website, our practices or legal requirements. We will post the revised version here and update the effective date. Where required, we will provide additional notice.